FAQ

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FAQ

FAQ

Account Creation

He/she is required to provide personal information during registration of an account on the Website or in the course of using the Services. Such information may include name, contact details and other information that is not otherwise publicly available.

The Customer is required to provide Oh My Pets with a current, valid e-mail address, billing address, delivery address (if different), and contact phone number.

The Customer warrants and certifies that the personal information he/she is required to provide is at all times true, accurate, current and complete. Oh MY Pet reserves the right to cancel any unconfirmed account or an account that:

  • If it is found to have inaccurate information
  • If it is determined that the account may be compromised or used for fraudulent purposes

This includes the creation of multiple accounts under the same person to reuse discount codes. Any person/s caught doing so will receive a warning and be required to pay the amount misappropriated or face legal action.

The Customer agrees to the use of his/her personal information for the purposes of Oh My Pet providing its Services to him/her. Such use of personal information shall be in accordance with the Terms & Conditions.

The Customer may not transfer his/her account or account login/password to any other person.

Do you provide international shipping?
We are currently unable to ship outside of Singapore, and do not offer international shipping.

Refunds

What if the item I ordered is Out Of Stock or unavailable?
Should any of our goods be unavailable after order confirmation and payment, we will call you and let you know immediately. You can choose to get a refund on the unavailable product, or you may decide to wait for the product to come in or select an alternative one. If an alternative product is selected and there is a price difference to the original product, you will need to pay the increment, or if it is lower, we will refund you the difference.

Exchange Policy

Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute. All Products leaving Oh My Pet distribution centre have been checked for quality and quantity accuracy.

Subject to the Customer making a report to Oh My Pet within 7 days of delivery of the order, Oh My Pet shall exchange the Product if:

  • The Product is delivered in a damaged condition or is past its expiry date
  • The Product has a manufacturer’s defect
  • The wrong Product is delivered.

All sale items cannot be exchanged or returned.

All exchanges must be returned unused in its original packaging and condition.

All exchanges must be accompanied by the original tax invoice as proof of purchase from Oh My Pet.

All replacement of Products will be done at the premises of Oh My Pet. Customer can return or exchange the product to our office.

Oh My Pet reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.

Oh My Pet shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.

Others

By using this website, you agree that you will not hold Oh My Pet liable for any damages, injury or expenses which may result from using this website or using of the products sold on it.

Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will contact you on the phone number you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

Payment

Payment for purchases on this Website is to be made via Paynow or Cash on Delivery.

To ensure proper payment, the Customer is solely responsible for providing and maintaining accurate contact and payment information associated with his/her account with Oh My Pet.

The Customer agrees to pay all applicable taxes or charges imposed by any government entity in connection with the purchase of goods and/or products. If taxes are required to be paid, Oh My Pet is entitled to invoice the Customer for such charges and all costs incurred by Oh My Pet.

Food Safety & Storage

We recommend that all opened bags should be stored in airtight containers or packaging away from sunlight in a cool, dry place, or as advised on the product packaging.

We are unable to guarantee the food’s condition 2 weeks after it has been opened from its original packaging.

Please note that how you store your food and treats can affect its condition. Improper storage can make the food vulnerable to infestations, or cause the food to go stale.

Delivery Information & Charges

Delivery is free for orders S$60 and above. If your order falls below S$60, there will be a delivery charge of S$10.

Please note that orders that fall below S$60 AFTER application of discount codes will incur a delivery fee of S$10.

This fee will be added to your order at time of checkout. (Tip: if your order don’t quite qualify for the free delivery, why not add on an extra bag of treats or a toy to get your order delivered for free. You’ll save yourself the fee and get a little something extra for your dog - they’ll love you for it!)

We deliver to all places in Singapore, excluding Sentosa. We endeavour to have all orders dispatched within 3 working days of your order being placed.

Delivery must be acknowledged by the Customer or his/her authorized recipient on Oh My Pet delivery invoice.

The Customer should ensure that an authorized recipient is present at the delivery address during the selected time slot to receive the delivery, failing which we reserve the right to charge a re-delivery fee for each subsequent trip after 7 days of unsuccessful re-delivery.

Should any Product in the Customer’s order be unavailable for any reason whatsoever, we shall contact the Customer to arrange for an alternate delivery timing or change of order.
 

Shipping and Delivery
 Countries  Costs  Duration  Services
 Singapore      Small Parcel Only
 $1.80  2 - 5 working days  SingPost Standard Mail (Non-Trackable)
     SingPost Smart Pac
 $4  2 - 3 working days (FREE above SGD $48)
 Ninja Van / Qdelivery (For big parcel)
 $10  Next day delivery (FREE above SGD $150)  Ninja Van/Qxpress